As Ticimax Information Technologies Inc., we adopt as a fundamental principle the sustainability of quality in the e-commerce software and infrastructure services we provide, in line with our customer-focused approach, sustainable quality mindset, and commitment to excellence in digital commerce.
By taking our customers’ needs and expectations as a basis, we implement the Quality Management System (ISO 9001:2015) and the Customer Complaint Management System (ISO 10002:2018) in an integrated structure; we regularly measure and monitor the effectiveness of our processes and continuously improve them in line with performance results.
Within this scope, as Ticimax Information Technologies Inc., we commit to:
Providing e-commerce infrastructure, software solutions, integration, training, and technical support services through an uninterrupted, reliable, and high-performance structure,
Handling and resolving all complaints, requests, and feedback received from customers in an open, transparent, impartial, accessible, prompt, and free-of-charge manner,
Contributing to customers’ business continuity by providing 24/7 technical support, installation, integration, and user training services to ensure service continuity,
Managing all processes with a risk-based thinking approach; encouraging employees in line with proactive planning, taking responsibility, and system awareness,
Establishing objectives, targets, and programs that support quality and customer complaint management systems to measure, monitor, and regularly evaluate process performance,
Establishing, auditing, and ensuring the continuity of a system infrastructure that fully complies with applicable primary and secondary legislation, national and international standards, and customer requirements,
Promoting environmental responsibility awareness to all employees by considering environmental impacts and climate change risks arising from activities during planning, implementation, and review stages,
Continuously developing quality and customer complaint management systems in line with the needs and expectations of employees, customers, business partners, and other relevant parties, and becoming a leading and pioneering organization in the sector,
Committing, as the Ticimax Information Technologies Inc. family, under the leadership of top management, to the implementation, maintenance, and continuous improvement of our systems in line with our quality- and customer-focused mission.
This policy is aligned with the strategic direction of our organization; it is communicated to our employees and supported with necessary briefings. It is also published in a manner accessible to relevant parties and reviewed at regular intervals.
As top management, we commit to maintaining the effectiveness of our quality and customer experience management systems and to their continuous improvement.
